Frequently Asked Questions

Welcome to the JK Computer Solutions FAQ. Below you'll find answers to common questions about our Managed IT Services, cybersecurity, Microsoft 365 support, cloud solutions, business technology, and more.

What is JK Computer Solutions?

JK Computer Solutions is a trusted Managed IT Services Provider (MSP) helping businesses stay secure, productive, and connected through reliable technology solutions. Since 1993, we've delivered proactive IT support, cybersecurity, cloud services, network management, data protection, and strategic technology planning for organizations of every size.

Whether you need a fully outsourced IT department or additional support for your internal staff, our experienced technicians are ready to help.

What IT services does JK Computer Solutions provide?

Our comprehensive technology services include:

• Managed IT Services
• Help Desk & Technical Support
• Remote Monitoring & Maintenance
• Cybersecurity & Endpoint Protection
• Microsoft 365 Management
• Cloud Services & Cloud Migrations
• Data Backup & Disaster Recovery
• Network Design & Management
• Firewall & Wi-Fi Management
• Server & Workstation Management
• Business VoIP Phone Systems
• Website Hosting & Website Management
• Security Camera Systems
• Access Control Systems
• Structured Cabling
• IT Consulting & Technology Planning

Why should I choose JK Computer Solutions?

Technology should help your business—not slow it down.

We proactively monitor, maintain, and secure your technology to prevent problems before they interrupt your business. Our team works behind the scenes to reduce downtime, improve cybersecurity, increase employee productivity, and provide fast, friendly support whenever you need it.

How do you protect businesses from cyber threats?

Cybersecurity is built into every managed service plan we provide.

Our layered protection includes:

• Managed Antivirus & Endpoint Protection
• Advanced Threat Detection
• Email Security & Spam Filtering
• DNS & Web Filtering
• Multi-Factor Authentication (MFA)
• Patch Management
• Security Monitoring
• Data Encryption
• Cloud Backup Protection
• Cybersecurity Best Practice Guidance

Do you support Microsoft 365?

Yes. We deploy, migrate, manage, and secure Microsoft 365 environments for businesses of all sizes.

Our Microsoft 365 services include:

• Microsoft 365 Licensing
• Exchange Online
• Microsoft Teams
• SharePoint
• OneDrive
• Entra ID (Azure Active Directory)
• Email Migrations
• Security & Compliance Configuration

Do you provide cloud services?

Absolutely. We help businesses modernize their infrastructure with secure cloud technologies that improve collaboration, flexibility, and reliability.

• Cloud Migrations
• Microsoft 365 Cloud Solutions
• Cloud File Storage
• Hybrid Cloud Environments
• Cloud Backup Services
• Remote Workforce Solutions

Do you offer onsite IT support?

Yes. While many support requests are resolved remotely within minutes, our technicians also provide onsite IT support whenever hands-on assistance is required.

We proudly serve businesses throughout Southern Illinois while remotely supporting clients across the United States.

What happens if we have an IT emergency?

We understand that downtime costs your business time and money.

Critical issues receive immediate attention from our support team. We begin remote troubleshooting right away and dispatch onsite technicians whenever necessary to restore your systems as quickly as possible.

Do you provide data backup and disaster recovery?

Yes. Protecting your business data is one of our highest priorities.

Our backup and disaster recovery solutions include:

• Automated Cloud Backups
• Local Backup Solutions
• Backup Health Monitoring
• Disaster Recovery Planning
• Ransomware Recovery
• Server Recovery
• Business Continuity Planning

Can you help us plan future technology upgrades?

Absolutely. We believe your IT provider should also be your long-term technology partner.

We regularly assist businesses with:

• Computer Replacement Planning
• Server Upgrades
• Network Improvements
• Office Expansions
• Cloud Migrations
• Cybersecurity Improvements
• IT Budget Planning
• Technology Roadmaps

How does your managed IT pricing work?

Every business has different technology requirements, so every proposal is customized.

Pricing is based on factors such as:

• Number of Users
• Number of Computers & Devices
• Business Locations
• Cybersecurity Requirements
• Cloud Services
• Backup Requirements
• Compliance Needs
• Support Expectations

Most clients choose a predictable monthly managed IT service plan that includes proactive monitoring, maintenance, cybersecurity, and responsive technical support. We provide transparent pricing with no hidden fees.